Our Core Values
We say that we want to redefine IT to stand for Integrity and Transparency, but how do we do this? We start by redefining the way that an IT services company is structured. We do things differently to create an open and ethical firm that all of our clients can be proud of.
We treat our customers as we would wish to be treated. As simple as this sounds, most companies fail at living up to this promise. Keep reading below to learn how we have structured our company and policies to deliver on this promise.
We consider our clients to be our valued partners and therefore we always operate in an open manner. Virtuas is structured fundamentally different from other IT services companies to ensure transparency at all levels.
We Act with Integrity
We have established ethical operating standards to ensure that we live up to our values.
Our employees do not earn commission, and there is no variable compensation based on sales. This way everyone at Virtuas is focused on delivering the right solutions to clients rather than short-term gains for themselves.
No Vendor Kickbacks
Some vendors provide IT companies with lavish backend rebates, "spiffs", and other incentives. We donate these profits to charity because we're concerned about delivering the right solutions to our clients and not the "hot item" of the month.
We feel that hourly billing is overused in the industry, so we lead with fixed-priced billing for projects and other services. When we do bill hourly, it's often because some clients still prefer to work that way.
Results not Dollars
Our employee incentive structures are based on customer satisfaction results and project success, not profitability. We believe profit is not the goal, but the result of long-term customer success.
We Conduct Ourselves with Transparency
To maintain a culture of openness that extends to our clients, we have established key operating standards that emphasize these values.
Open Door Policy
Any client may join us for our monthly team meetings where we work on continuous improvement of our services. No one is perfect, but we want you to help us get as close as possible!
Any of our engagements can be "Paired" at no additional cost. This is where your IT staff works side-by-side with our consultants. Any short-term inefficiencies are quickly overcome by having a more knowledgeable staff.
We are the first Enterprise IT firm that has adopted an Open Documentation policy where our clients have anytime access to all documentation about their IT systems.
Project Qualification Score
Our proposals disclose a Project Qualification Score that describes our ability to deliver on Quality and Timeliness. We're often a great fit, but not always. It's important you know that.