Managed Services

For purposes of our Virtuas 360 plans, a user is any employee who has a Microsoft license. We have dedicated Frontline pricing for users assigned Microsoft 365 Frontline licenses (M365 F1, M365 F3)

Frontline users are assigned a Microsoft 365 F1 or Microsoft 365 F3 license. Examples of frontline users include warehouse employees, customer service representatives, and call center staff. People in these roles typically do repetitive tasks or use technology in a limited scope.

Standard users are those who have an Office 365, Microsoft 365 Business, or Enterprise license assigned. Examples of standard users include accounting, sales and marketing, and business workers. These are normally knowledge workers who use technology as a major component of their workstream.

Many organizations have a mix of standard users and frontline users, so a blend of Standard and Frontline subscriptions is very common.

We believe in a user-centric support model instead of device-centric. Just like Microsoft 365 subscriptions, we charge per user instead of per device.

Absolutely not! We offer Virtuas 360 month-to-month subscriptions. You can also transition from monthly to annual subscription at anytime to take advantage of a 20% discount.

Add-ons work just like the plans. Signing up for an annual commitment provides a discount whereas month-to-month does not.

We work with with a variety of hardware and operating systems that run Microsoft 365, including PC, Mac, and various mobile devices. However, we are specialized in the Microsoft Cloud platform and wouldn’t be a fit for organizations that want to remain on G Suite.

Once every quarter, we hold a training session that helps your staff streamline their day-to-day efforts using technology. An example is training on how to best use Microsoft Teams Tasks.

Our annual IT audit helps you better understand opportunities for growth and improvement, including internal and external risks facing your organization.

When work cannot be completed remotely, on-site escalation is available within in covered metropolitan areas.